Enhancing Relationship Centered Communication Skills for Physicians/Providers

• Facilitated by Michelle Mourad, MD and Nina Botto, MD
• Breakfast & Lunch Served
• 8.0 CME Available

“Enhancing Relationship Centered Communication Skills” is a facilitated learning program where participants from different clinical backgrounds will come together with skilled communication facilitators to build on existing skills. The foundational 1 day course addresses the objectives below. Learning occurs in small groups with ample opportunity to practice new skills in a comfortable setting while addressing common scenarios directed by learners. At the end of the course, learners will commit to 2 new skills to augment their current communication styles.

Objectives (Enhancing Relationship Centered Skills 1 Day Course):

• Understand the importance and value of effective communication
• Build rapport and relationships with others

• Acknowledge communication barriers, with special attention on the computer and time limitations
• Recognize another’s perspectives and concerns­­
• Negotiate an agenda for an encounter
• Ask questions using skilled open-ended inquiry
• Listen reflectively and respond with empathy
• Collaborate on a plan that others can follow

Target Audience: UCSF Health Physicians and Advanced Health Providers (CRNA, PA, NP, Midwife)

Questions?: Email angela.karahalios@ucsf.edu or diane.sliwka@ucsf.edu